These are the Best Free MSP Software

Being a managed service provider or IT service provider, you would benefit from finding the best free MSP software. Luckily for you, there are some great free (or affordable) tools and software you can choose from. 

7 Best Free and Affordable MSP Software

Paying for something will allow you to access the best features and have the best software. But, sometimes paying for expensive tools is not in the budget. This is why we have carefully curated a list of the best free, or very affordable, MSP software to help you out. 

Freshdesk

Freshdesk is a cloud-based customer assistance platform for companies that are both big or small. This is perfect especially if you are trying to supply high-quality and efficient customer service by yourself, as it could be a challenge. 

While Freshdesk is not free, their prices are reasonable with their lowest plan costing $15/month billed annually. They also provide a 30-day free trial if you want to try it out first without the monetary commitment.

Spiceworks 

Spiceworks offers free MSP software that can help you handle numerous client networks from a central dashboard. Using Spiceworks, your customers can submit help desk tickets using a custom user portal. 

What is great about Spiceworks is that you can get notifications sent to your mobile device. This way, you can quickly respond, open, or close the help desk tickets on the go. This MSP software enables you to generate reports easily whenever you need them. 

Not only this, but it also offers convenient tracking of labor costs. You can track labor by ticket or by person and assign labor rates. 

Zendesk 

Zendesk is useful software for handling customer relationships. This software supplies a system for prioritizing, trailing, and resolving customer support tickets. They also have a help center where they provide articles and host interactive forums about industry issues. 

Using Zendesk, your business can increase its flexibility, reliability, and scalability. Unfortunately, it is a little pricey after you complete the free trial. 

Password Manager Pro

As in the name, using this software helps you to easier and better manage your customers’  passwords. Password Manager Pro acts as a secure and protected vault that you can use to keep and handle all the sensitive and secretive information your business comes across.

This is great because then you can provide your customers with great protection for their important data. In addition, you can conform to security guidelines for handling sensitive information. 

Password Manager Pro also offers a free trial that is available. So, again, you don’t need to make any monetary commitments before you try it. 

Zoho Assist

Zoho Assist is a web-based remote support and unattended remote access tool. This enables you to seamlessly provide support to your clients from anywhere.

With it, you can access remote desktops, share screens, or handle unattended computers so you can assist with any issues your clients may encounter. 

This software also has a mobile app that permits its users to conduct remote sessions all the way from their mobile devices. Zoho Assist is not free. But, it is very affordable at only $8 per month for a standard plan. 

You also have a 15-day free trial that allows you to try the app out before committing to paying monthly. There is also a free edition if you want to completely omit the paying. But, you will not be able to have access to all the features that Zoho Assist provides.

Kaseya VSA Software

Kaseya VSA is a great pick because it is another management and remote tracking service. It is suitable for businesses of all sizes and across multiple industries. This software supplies a central dashboard for handling IT operations. This includes managing complaints, customer support ticketing, reporting, auditing, and monitoring performance.

This MSP software assists with handling any customer or IT-related issues remotely. It provides an integrated IT management platform that ensures successful management.

Kaseya is a relatively inexpensive option if you have a smaller MSP business. However, you should note that you are paying per user/computer per month.  

ITarian 

Last, but not least, is ITarian. This software is a cloud-based IT management solution. It offers several tools for MSPs to help you better manage your clients and general business. 

ITarian assists organizations link and communicate with their employees and customers. It enables system monitoring - facilitating remote file access, troubleshooting as well as handling operations across different teams. 
What is great about ITarian is that it permits administrators to create numerous user groups and define role-based authorizations. This ensures secure and safe access to resources and documents. 

ITarian incorporates a remote management and monitoring system. It allows users to track performance, active services, device status, and procedures using integrated automated wizards and a merged dashboard. 

Because ITarian has remote management tools, users can control remote devices from numerous different geographical places. Using these tools they can also browse files and folders. 

The best part is that you can manage up to 50 endpoints for free. If you manage more than 50, you will be charged just over a dollar for each endpoint. It does vary depending on the number. 

Final Thoughts

While there are very few free MSP software tools out there, there is a large range of affordable ones that you can use. Most of the time, you can also try them out for free before you make a commitment. This way, you can make sure you invest in the right one for your business.