Best PSA Software for MSPs in 2021
PSA or Professional Services Automation software is a set of tools that permit a user to get a synchronous view of the position and a process. It also allows the user to set goals and deadlines for projects. Lastly, PSA software permits you to have total authority over the in-progress project activities.
What is great about having top-quality PSA software is that it makes it easier to achieve any objectives and aims you may have with regard to your clients’ projects. So, which is the best PSA software? Here is an overview of 6 of the best PSA solutions for MSPs.
6 Top PSA Solutions for MSPs
Atera
What is great about Atera is that it is PSA and RMM inclusive. This is advantageous because it means that any MSPs that subscribe to Atera are able to receive all of the software that is essential to run their business effectively and efficiently.
For this reason, Atera is also a great option for startups and small MSPs. It is the complete package and will therefore save time and money. Its PSA solution is powerful and includes an integrated helpdesk. It enables MSPs to have complete visibility on their daily operations. Atera is also fairly affordable and offers a free 30-day trial.
Autotask
Datto’s Autotask is a favorite amongst MSPs and ITSPs. This is because it is known for making the task of delivering IT services simple and efficient. This software also assists you in taking your operations to higher levels by providing you with total insight analysis.
What is also great about Autotask is that it has an Inventory and Procurement module that helps businesses to keep track of their costs and manage any fixed assets.
Autotask also has a scheduling function that sets deadlines for operation deliverables. It also assists with the allocation of resources so that managers can meet certain goals and expectations.
ConnectWise
Connectwise is another popular choice amongst MSPs and ISTPs. Its Manage solution is a PSA, but it also offers Automate - an RMM solution.
This PSA software has the ability to automate numerous support jobs, which expedites the time it takes to process and respond to clients. Thus, you can provide more efficient and effective services to your customers.
Connectwise assists with tracking goal achievement by using its help desk system’s performance monitors. This software is also fantastic for collaboration and support. Thus, it is a great software solution that fosters peer communication and a community.
Connectwise Manage offers 3 different pricing packages so that you can get exactly what you need for your business.
Kaseya Business Management Solution
This software has been described as “Next-Gen Professional Services Automation software”. This is because it has numerous functions that bring ease and efficiency to your IT business management. What is also great about Kaseya BMS is that it is fairly inexpensive, which is beneficial for smaller MSPs.
If you go with Kaseya BMS, you won’t need to run your server in order to provide support to your clients. It is a cloud-based SaaS system, which means you don’t need to have your own infrastructure in place.
Kaseya is also great because it includes a few features that you usually don’t see in other PSA software. One of these features is inventory management. This enables you to keep track of any purchases done as well as your fixed assets.
This PSA solution is available for a free trial of 14 days so that you can try it out before making your final decision.
SolarWinds MSP Manager
This software is another one that has a 14-day free trial so you can try it out without committing from your wallet just yet. SolarWinds MSP Manager includes RMM, which is generally a necessity for MSPs. So, by using SolarWinds MSP Manager, you can get PSA and RMM solutions that seamlessly integrate and share information.
It also features a client database. The client database will store all the passwords that are needed in order to access the customer’s system. The software also has a way to make sure that the passwords are safe and protected so that not every technician will be able to access the passwords.
Another great thing about SolarWinds MSP Manager is that it is a cloud-based system. Similar to Kaseya BMS, companies or businesses that want to use this software will not need to have their own IT infrastructure in place.
ManageEngine ServiceDesk Plus
This software has promised to bring about better support to MSPs. ManageEngine ServiceDesk Plus has a free standard edition, which is highly beneficial for smaller MSPs trying to grow and expand.
Just keep in mind that free editions tend to eliminate certain features that you may want. However, you will still get the standard features that you need in PSA software.
These features include Incident Management, Remote Support, Extensive Reporting as well as Billing. With ManageEngine’s ServiceDesk Plus, you will be able to manage everything from a central area and enhance efficiency in several areas of your business.
Final Thoughts
Having the right management procedures in place is a huge feature of success for any business. This is where high-quality, efficient, and effective PSA software comes in. A good PSA solution can assist you in taking care of all your MSP’s admin tasks and processes.
It is beneficial to consider any of the above PSAs for your MSP business as they will elevate the nature and structure of your business management and how you provide support to your clients.
Automation tools do not directly help with attracting new clients or growing your business but thank to smooth processes and lower human error, you will be able to ultimately reach your targets faster and gain an advantage over your competitors.
As always, you will need to find the balance between adapting your processes to what the software offers, and making sure that the solution chosen fits your workflows in the first place. While it is not possible to say if SolarWinds or Autotask or Atera are the best for a certain business, a combination of demo testing, pricing fit, and reputation will help with the choice!