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Ultimate MSP Resource List
We found this the most comprehensive resource list for MSP’s. Check it out!
MSP Pricing Model and Strategy
Learn how successful MSPs price their services to maximize revenue and margins.
Featured: MSP Margin Calculator
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MSP Tools & Software
MSP’s use software tools for 1) Remote Monitoring and Management (RMM), 2) ITSM software, 3) PSA software, also known as service desk (help desk).
Best RMM Software
Remote monitoring and management (RMM), also known as network management or remote monitoring software is designed to help managed IT service providers (MSPs) remotely manage client endpoints, networks and devices. Another term for RMM is remote IT management. This RMM comparison sheet includes Datto (AEM), Atera, ConnectWise Automate (LabTech), Cloud Management Suite, Continuum, Kabuto, Kaseya, Lansweeper, Baracuda (AVG) Managed Workplace, Naverisk, NinjaRMM, OptiTune, Panorama9, Pulseway, Servoyant. Solarwinds MSP RMM (Logic Now), Solarwinds N-Central, SyncroMSP, Bluetrait.io
Best ITSM Software
IT service management (ITSM) tools help regulate how IT services are delivered within a company, based on budgets, people, processes, and outcomes. Many companies use help desk software to perform many ITSM functions, although even though help desk software isn't specifically designed for ITSM. What is the best ITSM software? Service Management (ITSM) Software include: ServiceNow, Jira Service Desk, Autotask PSA, TOPdesk, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, BMC Helix ITSM (Remedy), Ivanti Service Manager, and BMC Helix Remedyforce, ServiceNow, HP Service Manager.
Best PSA Software
Professional services automation (frequently abbreviated to PSA) is software designed to assist professionals, such as lawyers, auditors, and IT consultants, with project management and resource management for client projects and utilization rate management for billable staff. Read more to find out what the best PSA software for MSPs is.
Discover which are the best cities in America for IT professionals.
Retain more customers.
The breakdown below can be the starting point for improving your customer retention strategy and focus on the accounts that matter the most.
The biggest MSP’s in the USA
IT Outsourcing Companies
Companies providing IT outsourcing services are among the largest in the US. These include Accenture, TCS, Cognizant, Wipro. HCL, Capgemini, IBM, Infosys, DXC Technology Company, NTT DATA.
Large MSP companies
The top 100 companies providing outsourced IT support in the US are listed here.
Top MSP publications
CompTIA, The Channel Company, Channel Pro, Channel Partners, IT Business, Datto Downtime Blog, TechTarget, MSSP Alert, Redmond Channel Partner, Channel Futures.
How many MSP’s are there in the US?
It is estimated that about 20,000 MSP’s that successfully operate in North America.
Read more about the number of MSPs in the US and Worldwide in this article.
MSP Playbooks & Market Reports
Azure MSP Playbook
The playbook not only answers the “Why managed services?” question, it also addresses the “What is it?” and the “How to build” type of questions regarding managed services practices. PDF here
Getting Started as MSP
Trends in North American Managed Services
A Special Report by SolarWinds and The 2112 Group. PDF here.
MSP Resources
Insights and advice for modern MSPs and ITSPs.